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Please note, your information is held in
strict confidence. We do not rent, sell or otherwise make public to any
third party any information provided to us,
up to and including your email address. You will be contacted only when
pertinent to your current order status.
How to Place an Order
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First choose the item you are wanting to purchase.
Click on the Add To Cart button. The item will be
added to the shopping cart. If you would like to add other products,
click Continue Shopping. When you are finished
shopping, fill in all the information on the
form, choose a payment option then click Send Order.
It's that easy. You will receive a confirmation that your order was
received shortly via email.
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| Payment Options |
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We accept credit cards via our Secure
Check out (Visa, Master Card, American Express
and Discover Card). Credit
Cards are accepted via our Secure check out,
or you can call us toll free at 1 866 211-2598. For the quickest
shipment, payment with a credit card is
recommended. Money orders and checks are accepted on an individual
basis, please call or email for details. Money order payments ship the
day after payment arrives. Checks are held for 10 days or until clear
through our bank. Returned Checks subject to $20.00 processing fee.
Please make checks payable to Broad Perception LLC .
Send to: Broad Perception LLC PO Box 18406 Spokane, WA 99228 . Thank
you.
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Shipping
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| Most orders are shipped
via United States Post Office First Class, Parcel
Post or Priority Mail. Most items will ship the day of or after
orders are received excluding weekends and postal
holidays. Delivery usually takes
3-10 business days.
We also have Express shipping
available. Express orders must be submitted before 12 noon pacific time
in order to be processed the same day. Delivery for express shipping
averages 1-2 postal working days. A Signature is required upon
delivery of all express packages and high dollar orders. All packages
are shipped Insured by Broad Perception LLC against Loss or Damage.
Lost or Damaged packages will be replaced or refunded by Broad
Perception LLC. International orders are shipped via Global Priority
Mail or Air Mail, International packages require a description of
contents on the customs declaration. Heavy packages will be shipped UPS
ground. All delivery times are estimates and not guaranteed. |
| Return Policy |
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Pride Products
All purchases (except adult products, body jewelry
and DVDs, see below) are backed by our 100% satisfaction guarantee for
30 days. All returns must be made within 30 days and must arrive in NEW
condition, no returns will be accepted for any reason after 30 days.
Please contact us via the return form
here,
to let us know about the return. We will replace items or credit
you for the full amount of the items purchase price within 15 days of
the return, Original shipping charges will NOT be reimbursed nor will
your shipping charges incurred to return the item(s) to us.
If an item needs to be returned due to a mistake by our shipping
department or due to a product defect, your replacement item(s) will be
sent to you without a shipping charge. Unauthorized returns are
subject to a $10.00 restocking fee. Make sure you package your return
merchandise so it arrives in NEW condition. We will not assume
responsibility for items that arrive damaged due to poor packaging on
your end. We also recommend insuring the return
package.
Body Jewelry is Non Returnable
DVD Returns: All
movies are American format. Sorry, we do not carry PAL format movies.
If the seal has been opened on a DVD, it is no longer accepted for
return. If we send you the wrong title, DO NOT
OPEN it. If the seal is still intact, contact us for a return
merchandise authorization
through the form below. If your item proves to be defective
within thirty (30) days of you receiving it, you will need to contact us,
via the return form
here.
We will gladly replace it with another copy of the same item
only. (We will not issue a refund
or replace it with a different title.)
No returns are accepted after 30 days for any reason.
*
Swarovski Crystals contain
lead.
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Location
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We are located in the eastern part of Washington
State, Spokane. All orders placed by Washington residents will have 8.5%
sales tax added to the total price.
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Questions
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| If you have any questions, please don't hesitate to
email us. Just click here QUESTIONS
We answer all email questions within 24 hours, Monday through Friday.
Thank you. All orders made are subject to
acceptance and availability. We retain the right not to accept your
order for any reason.
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